Customer Service Charter

PIAM is pleased to launch the Customer Service Charter (CSC) for the insurance industry.

This Charter aims to benchmark the minimum industry standards and turnaround times for specific services, under the following Four Pillars:

Pillar 1: Insurance Made Accessible
Pillar 2: Know Your Customer
Pillar 3: Timely, Transparent and Efficient Service
Pillar 4: Fair, Timely and Transparent Claims Settlement Process

 

Please click on each pillar for more info/details.