What is a Mediator?

• being impartial and independent, solely responsible for the decision he/she makes.
• acts as a counsellor, conciliator, adjudicator or arbitrator in cases where policyholders who are not satisfied with the member companies in respect of their claims.
• procedure of complaint is simple - a letter addressed to him at the address below stated:-
  

  Financial Mediation Bureau
  Level 25, Jalan 4
  Jalan Sultan Sulaiman
  50000 Kuala Lumpur

• decision is based on a practical approach rather than on rigid application of laws
• a complainant may accept or reject the mediator's decisions.
• mediator can make awards up to:

  - RM 200,000 (Motor & Fire insurance)
  - RM 100,000 (Others)
  - RM 5,000 (3rd party property damage)

  
  
• complainant is free to reject an award and exercise his legal right to pursue legal proceeding.

<< Previous Question | FAQ Main | Next Question >>