>> LIST OF APPROVED REPAIRERS

Introduction
The PIAM Approved Repairers Scheme (PARS) was first introduced in 1983. The main objective of introducing this scheme was to enhance the standard of service, quality and professionalism of workshops involved in the repair of accident vehicles. The scheme currently operates nationwide.

Applications from Interested Repairers
Any motor vehicle repair workshop can apply to the scheme using a prescribed application form that can be obtained from the PIAM Secretariat or can be downloaded from this web-site. The workshop will have to satisfy the following criteria and provide the necessary documentation for the application to be considered:-

1. Relevant Repair Tools and Equipments
2. Experienced Manpower
3. Security of the workshop's premises
4. Office Equipment and Facilities
5. Company Status with minimum paid up capital of RM50,000.00 and minimum shareholders fund of RM100,000.00
6. Subscription to the Centralized Database on Motor Parts Prices and Labour Times (MRC Database)
7. Have the following Insurance policies in place:-
   • Fire Insurance
   • Public Liability
   • Burglary Insurance
8. Documentation:-
   • Sketch plan of workshop
   • Location/site map of workshop
   • Photographs of workshop:-

   - frontage
   - others (facilities)

   • Copies of business and municipal licence
   • Return to Registrars
   • Photographs of Owners and Key Personnel
   • Statutory Declaration to be submitted by shareholders, owners, directors and employees of the repairers.

    

Inspections by Adjusters
Upon receipt of the application and subject to all the criteria and documentation being in place, the PIAM Secretariat will appoint an adjuster to conduct a survey on the applicant’s workshop. This is to ensure that the infrastructure of the workshop as required under the criteria is met.

Repairers who have been approved under the scheme are also subject to inspections a minimum of once every two years to ensure that the quality of the workshops is maintained.

Selection of Repairers
The selection of repairers under the PARS is done through a secret balloting exercise involving all the PIAM member companies. Any applying repairer that receives more than 3 objections from PIAM member companies will be excluded from the PARS.

Fees Charged
The following are the administrative fees charged by PIAM for processing applications to the PARS:-

Benefit of PARS
The benefit of PARS to the policyholders includes:-

1. a warranty period of 6 months on workmanship given by the workshop on the repaired vehicle
2. comfort that the workshops have been approved by PIAM and
3. a body that the policyholders can refer to if the services of these workshops are not satisfactory

Using PARS
Members’ insurance companies of PIAM may select only repairers that are registered under the PARS as their authorised workshops to repair their insureds vehicles. These insurers will thus have a selected number of PARS workshops as their approved workshops.

Under Own Damage (OD) Claims, the policyholders in complying with the policy condition shall therefore use only the services of workshops approved by their insurers. Policyholders are encouraged to use PARS workshops for Third Party Property Damage Claims (TPPD) for their own protection.

Contact Details
Further information on the PARS can be obtained from the PIAM Secretariat at:-

3rd Floor, Wisma PIAM
150, Jalan Tun Sambanthan
50470 Kuala Lumpur

Tel: (03) 2274 7395/99
Fax: (03) 2274 5910